AI and customer service: how to automate without degrading the experience
Support automation is no longer reserved for large corporations. Today, an SME, an e-commerce business, or a service organization can use AI to handle recurring requests faster, improve availabilit...
7 performance indicators to measure an AI automation project
Launching an automation project without defining clear indicators is like moving forward without a dashboard. A company can deploy workflows, integrate AI tools, and automate several tasks, while s...